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Terms of Use

PLEASE READ CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 15) THAT AFFECT HOW DISPUTES ARE RESOLVED, AND LIMIT OUR LIABILITY TO YOU (SECTIONS 12 AND 13).

1. Acceptance of these Terms

Effective October 30, 2026.

These Terms of Use ("Terms") are an agreement between you and Bio Creative Labs ("BCL," "we," "us" or "our") and govern your use of hairresq.com, the Hair ResQ Assistant, the store finder, our emails and related content (together, the "Site"). By accessing or using the Site, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to use the Site. If you are between 13 and 18, you may use the Site only with the involvement of a parent or guardian who agrees to these Terms. The Site is not directed to children under 13.

3. Cosmetic products; no medical advice

Hair ResQ products are cosmetics intended to improve the appearance of hair. They are not intended to diagnose, treat, cure or prevent any disease.

All content on the Site, including articles, blog posts, product information, study summaries and Assistant replies, is for general informational purposes only. It is not medical advice and does not create a doctor-patient or other professional relationship. Do not use the Site as a substitute for advice from a board-certified dermatologist or other qualified healthcare provider, and never disregard or delay seeking professional advice because of something you read on the Site. If you think you may have a medical emergency, call your doctor or 911.

4. Hair ResQ Assistant (AI)

The Hair ResQ Assistant uses artificial intelligence to generate replies automatically. You understand and agree that:

  • Replies are generated by a computer, not a person, and are not reviewed by us before you see them.
  • Replies may be inaccurate, incomplete, out of date or inappropriate for your situation. Always read and follow the product label, and verify important information independently.
  • The Assistant cannot diagnose conditions or give medical, legal or other professional advice, and nothing it says is a promise, warranty or guarantee about any product or result.
  • If a reply conflicts with the product label or packaging, the label controls.
  • You will not use the Assistant to submit unlawful, harmful or sensitive personal information, to try to make it produce harmful content or ignore its instructions, or to send automated or high-volume requests. We may limit or block access at any time.
  • Your questions are processed by our AI service provider as described in our Privacy Policy.

You use the Assistant and rely on its replies at your own risk.

5. Product information and results

We try to keep product information accurate, but product images, descriptions, ingredients, sizes and availability may change, and packaging in stores may differ from what is shown on the Site. Always read the label on the product you buy before use.

Results described on the Site, including clinical study results and before-and-after images, reflect specific study conditions and participants and are not typical or guaranteed. Individual results vary.

Use products only as directed. Before first use, test a small amount on a small area of skin. Stop use and consult a healthcare provider if irritation, redness or discomfort occurs. You are responsible for checking ingredients for allergies or sensitivities.

6. Purchases and retailers

We do not sell products on the Site. Store listings, availability and links to retailers are provided for convenience only and may be incomplete or out of date. A store listed on the Site may not have a product in stock. All purchases are made from third-party retailers under their own terms, prices, return policies and privacy policies, and we are not responsible for their products, services, websites or conduct. Retailers marked as launching soon do not yet carry our products.

7. Our content and trademarks

The Site and all of its content, including text, graphics, images, video, 3D models, software, design, and the Hair ResQ, Petal Fresh and Bio Creative Labs names and logos, are owned by or licensed to Bio Creative Labs and are protected by copyright, trademark and other laws. We grant you a limited, revocable, non-exclusive, non-transferable license to view the Site for your personal, non-commercial use. All other rights are reserved. You may not copy, reproduce, modify, distribute, sell, frame, scrape or create derivative works from any part of the Site without our prior written permission.

8. Acceptable use

You agree not to:

  • Use the Site for any unlawful, fraudulent or harmful purpose.
  • Use robots, scrapers, crawlers or other automated means to access, copy or collect content or data from the Site, except general-purpose search engines following our robots.txt.
  • Use Site content or Assistant output to train, fine-tune or build any AI model or competing product or service.
  • Interfere with, overload, probe, test the vulnerability of, or attempt to bypass any security or rate limit of the Site.
  • Attempt to gain unauthorized access to any part of the Site, including our content management system.
  • Impersonate any person, or misrepresent your affiliation with us.
  • Use the Site to make false or misleading statements about our products, including medical claims.

9. Feedback and submissions

If you send us ideas, suggestions, reviews or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it for any purpose without compensation or attribution, and you waive any moral rights in it. Please do not send us confidential information or unsolicited product ideas.

10. Third-party links and services

The Site may link to or rely on third-party websites and services (such as retailer sites, maps and research sources). We do not control and are not responsible for their content, accuracy, policies or practices, and a link does not mean we endorse them. Your use of them is at your own risk and subject to their terms.

11. Emails

If you sign up, you agree to receive marketing emails from us. You can unsubscribe at any time using the link in any email. We may send you non-marketing messages about these Terms or your requests.

12. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, ITS CONTENT AND THE ASSISTANT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT CONTENT OR ASSISTANT REPLIES ARE ACCURATE, COMPLETE OR CURRENT, OR THAT YOU WILL ACHIEVE ANY PARTICULAR RESULT. ANY WARRANTY FOR A PRODUCT YOU BUY IS LIMITED TO WHAT APPEARS ON ITS LABEL OR IS REQUIRED BY LAW.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BIO CREATIVE LABS AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE, ITS CONTENT, THE ASSISTANT OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE, ITS CONTENT, THE ASSISTANT OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you. In that case our liability is limited to the smallest amount permitted by law. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnification

You agree to defend, indemnify and hold harmless Bio Creative Labs and its affiliates, owners, officers, employees and agents from any claims, losses, liabilities, damages, costs and expenses (including reasonable attorneys' fees) arising out of or relating to your misuse of the Site, your violation of these Terms, or your violation of any law or the rights of any third party.

15. Dispute resolution: binding arbitration and class action waiver

Informal resolution first. Before starting any claim, you agree to email legal@biocreativelabs.com with your name, contact details and a description of the dispute and the relief you want, and to try in good faith to resolve it with us for at least 60 days.

Arbitration. Except as provided below, any dispute, claim or controversy arising out of or relating to the Site, these Terms, our products or our communications with you, including questions about the scope or enforceability of this section, will be resolved by final and binding individual arbitration, not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted by a single arbitrator, and may be held by video, by phone or on written submissions. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek an injunction in court to stop infringement or misuse of intellectual property.

Class action and jury trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL. The arbitrator may not consolidate claims of more than one person or award relief to anyone other than the individual party.

Mass filings. If 25 or more similar arbitration demands are filed against us by the same or coordinated counsel, they will be administered in batches of no more than 25 under the AAA's mass arbitration procedures, and the statute of limitations is tolled for claims waiting to be heard.

Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

Opt out. You may opt out of this arbitration agreement by emailing legal@biocreativelabs.com within 30 days after you first use the Site, with your name and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Severability. If the class action waiver is found unenforceable for a claim, that claim must be decided in court and not in arbitration. If any other part of this section is found unenforceable, the rest remains in effect.

16. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Orange County, California.

18. Changes and termination

We may change these Terms at any time by posting the updated version on this page and updating the "Effective" date. Changes apply from the time they are posted, except that changes to Section 15 will not apply to a dispute we already knew about. Your continued use of the Site means you accept the changes.

We may change, suspend or discontinue any part of the Site, or limit or end your access, at any time without notice or liability. Sections that by their nature should survive (including 3, 7, 9 and 12 through 19) survive termination.

19. General

These Terms, together with our Privacy Policy, Consumer Health Data Privacy Policy and Disclaimer, are the entire agreement between you and us about the Site. If any provision is found unenforceable, it will be enforced to the maximum extent possible and the rest will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms; we may assign them without restriction. Headings are for convenience only. Nothing in these Terms creates any partnership, agency or employment relationship.

20. Contact

  • Bio Creative Labs, Attn: Legal
  • 350 Kalmus Drive, Costa Mesa, California
  • Email: legal@biocreativelabs.com
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